As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. StubHub gets a lot activity from users on Facebook than it does on Twitter. You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. Stubhub, Inc. operates as an entertainment ticket agency. 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In 2017, eBay enabled $88 billion of gross merchandise volume. This article has been viewed 52,013 times. StubHubs business was sizable, posting over one billion in annual revenues on close to five billion in annual ticket sales volume. Buy Sukhinders Book! StubHub will send you an email with instructions on how to claim your refund or credit. Insight and analysis of top stories from our award winning magazine "Bloomberg Businessweek". To provide a deeper support system beyond grants, we lend our To subscribe, click on the button below and copy the URL into an RSS reader. UPDATE: eBay has completed the acquisition of Ticketbis, an international ticket marketplace with a current presence in 48 countries. Fax Number: 1 Restrictions apply. In March, the entertainment industry crashed. 2697 Lakeville Rd. StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan Musk Made a Mess at Twitter. We ourselves chased thousands of sellers who already held these same funds in their own bank accounts (since we remitted cash to sellers very quickly after any ticket sale in the course of normal operations). On February 13, 2020, the sale process concluded, and I began mentally preparing for my upcoming departure. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. At StubHub, our mission is simple: help fans find fun. Check out, All tip submissions are carefully reviewed before being published. Singh Cassidy succeeds Scott Cutler at StubHub, who recently became SVP and head of eBays Americas business unit. We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. Lots of answers to questions are in our FAQ. Read on to get the help you need to contact StubHub. Give us a call if you need help with something urgent. 1 if you bought tickets and you have a problem with them. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). What had initially been a relatively low-risk career move for me with mostly upside morphed into a high-risk situation, with the company now in unexpected peril. This was not just bigit was unprecedented. It's often the quickest way to sort something out. Search open jobs at StubHub in Salt Lake City and find out about the interview experience in Salt Lake City or explore more of the top rated companies in Salt WebWe send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration. Include your email address to get a message when this question is answered. For more information about the company and its global portfolio of online brands, visitwww.ebayinc.com. Enjoying This Built In Excerpt? These statements are based on eBays current expectations, forecasts and assumptions and involve risks and uncertainties. The below posting was originally published on May 24, Winning Together: 1,100 Sellers Attend eBay OPEN in Las Vegas, eBays Mobile App Wraps in One Time Password, Touch ID and Android Wear Support. Thanks to all authors for creating a page that has been read 52,013 times. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. She sits on the board of directors of Urban Outfitters and will remain Chairman of theBoardlist. How do I get my tickets back if they didn't sell? Find contact information here. These features are designed to create a better end-to-end customer experience for live event-goers and strengthen StubHubs commitment to connecting fans with inspiring event experiences across the globe. Check your order confirmation email for Enjoy! Our business partners include more than 60 teams in MLB, NBA, NHL, MLS and NCAA, plus ESPN, NBC Digital, AEG and Spectra Ticketing & Fan Engagement. WebStubHub's Field Operations. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. If a crisis like this had hit us earlier, wed have been in better shape to weather it. Stubhub serves customers worldwide. Field Operations and Last Minute Services. I was now even more convinced of this strategy, and lobbied eBays CEO to allow us to acquire other ticketing companies so that we could compete more effectively against our main rival, Ticketmaster/ LiveNation. WebStubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. I was prepared to take on this type of corporate risk, which would directly impact my own ability to succeed in the job, although I took care to include protections in case of a company merger or acquisition when negotiating my employment contract. Open our virtual assistant, click on "Contact I recruited a number of new leaders whose capabilities and principles were strongly aligned and who were equally energized by what we could build together. Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. As I saw it, shareholder pressure might even open up new strategic possibilities, like spinning the company out into its own independent public entity. 1412 Broadway, New York, 10018, USA. StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. While all of this was going on, we were also forced to quickly restructure every part of our internal cost base. As the largest ticket marketplace in the U.S., we enable fans to buy and sell tens of thousands of tickets, whenever they want, through our desktop and mobile experiences, including our StubHub and StubHub Music apps for iPhone, iPad, Apple Watch and Android. WebStubHub has 21 current employee profiles, including Founder Eric Baker. If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. Copyright 2021 by Sukhinder Singh Cassidy. This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries. StubHubs new flagship store features a full service desk for buying and selling tickets, expert customer service representatives to recommend events and assist fans on site, and an in-venue event space for artist meet and greets, autograph signings and speaking engagements. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking We give them a time frame to offer Stubhub serves customers worldwide. I live in Singapore where the StubHub app is not avail. I ordered tickets but can't view them online even with the access code. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. My Secret to the Success of Amazon? And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. Together, the StubHub and Ticketbis marketplaces represent tremendous value and opportunity for fans around the world to experience the events they love, whenever and wherever they are. The online secondary ticketing market has been around in the U.S for over a decade, however, in many countries, this type of business model is relatively new and unknown. Jeff Zwelling TBD. Instead of a smooth and happy departure, I now had to scramble to keep the company going for an indeterminate period of time until the live entertainment sector managed to recover. Join the list. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. Corporate Phone Number: 1-415-222-8400. Personally, though, I found it disappointing. Email Address. Suite 1 Avon, NY 14414. info@quicklees.com Eric Baker Founder. As such, I was thrilled when the role of president at the global ticketing marketplace StubHub became available and I got a call to discuss it. ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. StubHub is the largest ticket marketplace in the world and enables fans to Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. AtStubHub, our mission is simple: help fans find fun. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. The transaction, subject to customary closing conditions, is expected to close in mid-2016. the exact pickup location and times. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. We'll do our best to get back to you in the next 24 hours. eBay Invites Shoppers to Fill Their Carts with Color at First Virtual Block Party, eBay Connect Pushes Developers to Innovate. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. StubHub offers the ability to learn and grow as an engineer at an incredible pace due to small and interconnected teams with engineering management that provides expert guidance and support. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-460px-Contact-StubHub-Step-1-Version-2.jpg","bigUrl":"\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-728px-Contact-StubHub-Step-1-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"
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